How can I customize my eSIM link and email?

Customize your eSIM delivery experience to create a professional, branded customer journey. This guide covers brand settings and eSIM delivery management.

Brand Customization Settings #

Navigate to your Brand & Preferences section to configure your company’s appearance across all eSIM communications.

Configurable Elements #

• Logo: Click “Select file” to upload your logo (PNG, JPG, or SVG recommended)
• Brand Name: Enter your company name (e.g., “Travel Plans”)
• Brand Slogan: Add your tagline (e.g., “Our Travel Plans”)
• Official Website: Your company website URL (e.g., “www.gotravel.com”)
• Support Email: Customer support email address (e.g., “info@gotravel.com”)
• Primary Color: Select your brand color using the color picker for buttons and headers

Saving Settings #

1. Complete desired fields (optional fields use system defaults)
2. Click “Save” to apply changes
3. Use “Reset” to revert to previous settings

eSIM Delivery Options #

Email QR Code to Customers #

1. Navigate to eSIM Details and click the “Action” tab
2. Enter customer email in “Email QR Code to User” section
3. Click “Send” to deliver eSIM information

What Customers Receive #

Branded Email with your custom brand name including:

• QR code for easy activation
• Order details and eSIM transaction number
• Data plan specifications and activation timeline
• Technical details (SM-DP+ address, activation code, APN)
• Alternative installation link
• Your branded contact information

eSIM Management Options #

Nickname Customization: Edit eSIM nicknames for customer-friendly display

Link Sharing Method:

• Short URL: Simplified sharing link:( https://p.qrsim.net/66d4944014b046278e267c37c4b3cd00 )

Best Practices #

• Use consistent branding across all platforms
• Test email delivery and QR code functionality
• Provide multiple activation methods
• Monitor your support email for customer inquiries

Troubleshooting #

Logo not appearing: Ensure file is under 2MB in standard format (PNG, JPG, SVG)

Emails not delivered: Verify email address and check customer spam folders

QR code issues: Confirm eSIM status is “AVAILABLE” and provide short URL alternative

For advanced customization or technical support, refer to your API documentation or contact your account representative.