Customers need to confirm if they have an eSIM enabled device. The main way is to look up their device name and see if it is a supported device.
You can refer to our reference:
- eSIM device support list Google Doc(updated in September, 2025)
- eSIM device instruction by device type
- GSMA eSIM Devices List
This list can be placed on your site. An example of the UI could be designed as follows on your site/APP:
In App eSIM Detection
Use our android SDK to detect eSIM capability within your app, learn more.
Common ways for checking eSIM-capabilities in devices:
How to check if your phone is compatible with eSIMs #
Before purchasing an eSIM plan, your customers must ensure the smartphone supports eSIMs. Here’s how to verify whether your Android or iPhone works with eSIMs.
- Android: The exact steps may differ slightly depending on Android device and model, but they all follow the same logic. Go to your device’s settings and look for Network and Internet. Locate the SIM card or Mobile network and see if adding a new SIM card is possible. If there’s an option to add a new SIM, your device is most likely eSIM compatible. You can also check your device’s specifications to confirm if it supports eSIMs.
- iPhone: Newer iPhone models, starting from the iPhone XR, are eSIM-compatible. To check if the iPhone works with eSIMs, go to your iPhone Settings, select General, tap About, and scroll down. If you see a 32-digit EID number, your iPhone supports eSIMs. You can also check your iPhone specifications to see if it’s eSIM-compatible.